Ways to get your order in Vilnius, Europe and America:

Courier delivery (Vilnius)

Courier delivery by Bolt delivery postal service.
Cost: 15 €.
Delivery times within the Vilnius: you can specify the date and time of delivery with the recipient's contact number.
When we hand over the order to the courier, you will receive a text message with a link. You can use it to track the delivery.
Method of payment: on the website (online card).

Self-collection from 10MOTIFS store

Self-collection from the 10MOTIFS store.
Cost: Free of charge.
Timeline: 1-5 days (from the time your order is ready and availability in the showroom).
Method of payment: on the website (online card).

Self-collection from the delivery point in DPD, Omniva, LPExpress post offices

Self-collection from the point of issue in post offices DPD, Omniva, LPExpress.
Cost: 10-20 € (depending on the size and weight of the order).
Terms: 2-7 days (from the moment your order is ready and available in the store).
Method of payment: on the website (online card).

Order storage period at the delivery point is 3-5 days.
To get the order, you need to enter the pin code sent to you in a text message.
You can find a delivery point in your city and specify delivery terms on the website of DPD, Omniva, LPExpress.
If the pickup point is full, the service can deliver the order to the nearest point from the selected one. You can keep track of the status on the service's website.

Delivery by postal services DPD, Omniva, LPexpress Lietuvos paštas to Lithuania, Latvia, Estonia, Poland

Cost: 10-20 € depending on the size and weight of the order.
Delivery time to Lithuania, Latvia, Estonia, Poland: 3 - 5 days (from the moment your order is ready and available in the store).
Delivery time to other EU countries: 5 - 7 days.
Method of payment: on the site (online card).

The period of storage of the order at the point of issue is 14 days.
To receive the order, you need to show your passport.
You can find a delivery point in your city and specify the delivery time on the website of the postal service.

Delivery by Lietuvos paštas postal service to the US states, Canada, Georgia, Israel, Cyprus, England

Cost: 15-45 € (depending on the size and weight of the order).
Timeline: 10-15 days (from the time your order is ready and available in the store).
Method of payment: on the site (online card).

The period of storage of the order at the point of issue is 14 days.
To receive the order, you need to show your passport.
You can find a delivery point in your city and specify delivery terms on the Lietuvos paštas website or your country's website.

Courier delivery (Minsk)

Courier delivery by Yandex mail service.
Cost: calculated depending on the distance.
Terms of delivery within the Minsk ring: you can specify the date and time of delivery, indicating the contact number of the recipient.
When we hand over the order to the courier, you will receive an SMS with a link. You can use it to track the delivery.
Method of payment: on the site (online card).

Delivery by Belpost for EAEU countries (Armenia, Kyrgyzstan, Kazakhstan)

Cost: 35-45 BYN (depending on the size and weight of the order).
Timeline: 7-15 days (from the time your order is ready and in-store availability).
Method of payment: on the site (online card).

The period of storage of the order at the point of issue is 14 days.
To receive the order, you need to show your passport.
You can find a delivery point in your city and specify delivery terms on the Belpochta website (depending on the size and weight of the order).

Shipping costs are calculated automatically when you place an order. If for your country it is impossible to calculate the cost of delivery in advance, in this case we will individually calculate the cost of delivery after placing the order and separately form an additional payment for delivery.

After placing the order our manager will contact you and you will be able to make changes in the address and delivery method (you can also do this when placing the order in the "comments" field).

It is important for us to provide a truly quality service. That's why we will do any repair, replacement or return without bureaucratic procedures. You simply come to our store, write to us by email, Instagram or messenger, and we will formalize everything. In case of a manufacturing defect, we take care of all shipping costs.

We always try to meet the customer's needs and make the return and dispute resolution process as easy as possible. So just contact us if there is something wrong with the product you bought from us.

You can ask a question or leave a request for a refund in any convenient way: by writing to us in social networks, via messengers, phone or e-mail [email protected].

If the defective goods were sold to the buyer without first discussing their defects, the buyer has the right:

  • replace the goods of inadequate quality with goods of corresponding quality;
  • to reduce the price of the product accordingly;
  • to return the money paid for the product.

In case of returning an item of improper quality, the shipping cost will not be refunded. If it is determined that the item was damaged through the buyer's fault, the item will be returned to the buyer only after payment of return costs, re-shipment (if the buyer does not wish to pick up the item at the store) and quality assessment, if any.

Return of goods of proper quality is possible only in accordance with the approved Government Decree of 2001-06-17 no. 697 on the rules of Retail Trade, in the prescribed manner. The cost of returning the goods is paid by the buyer (delivery costs of the returned goods are not refundable).

Conditions for the return of goods of proper quality:

  • the returned goods must be in their original and undamaged packaging;
  • the goods shall not be damaged by the Buyer;
  • the trade dress must be preserved (if the goods were sealed in the assay office, the seal must be on the goods, labels and protective films must not be damaged, the surface of the goods must not be scratched, the set or other elements of the goods must not be changed, etc.).

In case of return or replacement of goods of proper quality, the Buyer bears the cost of returning the item.

The goods must be returned to the following address: Totoriu g.21-2, Vilnius, Lithuania, 01121LT to the flagship store "10MOTIFS".

Before returning the goods, but no later than 14 days after delivery of the goods, the buyer must inform the return of the goods in one of the following ways:

  • send an e-mail to [email protected] with a product return form. You can download here;
  • send an e-mail to [email protected]The following information should be included: name and surname of the buyer, the address from where the defective goods can be picked up, the date (working day) when the goods can be picked up, all possible contact details (phone number, e-mail address), the order number, the date of purchase and receipt, the amount paid, the name of the goods and information about the defects found.

Upon receipt of this information, our staff will immediately contact the buyer and resolve any necessary issues. Goods must be returned in their original packaging and complete.

The printed and completed return form must be enclosed in the packaging of the returned goods. In this way, the returned goods will be identified faster and the return process will be shorter.

10MOTIFS will cover the costs of returning goods of improper quality and replacing them with quality items.