10 motifs values and protects the privacy of our customers, therefore in this Privacy and Cookie Policy (hereinafter referred to as the Policy) we provide a clear and transparent statement of the principles governing the collection and use of information on our website, as well as other information regarding the terms and principles of personal data protection of 10 motifs.

We apply this Policy when you visit the 10 motifs website, order products from the 10 motifs online store or subscribe to a newsletter. This Policy is also intended to inform you about other personal data processing operations carried out by 10 motifs and about the basic provisions ensuring your privacy.

The processing of personal data is governed by the European Union Regulation on the Protection of Personal Data no. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, and other relevant legal acts and instructions of supervisory authorities.

Persons under the age of 16 may not submit any personal data through our website. If you are under the age of 16, you must obtain the consent of your parents or other legal guardians before providing your personal information.


In order to process personal data in a transparent and responsible manner, we inform you that 10 motifs processes personal data for the following purposes:

  • to conclude and enforce contracts, to administer the customer database, including the management of customer complaints;
  • for the provision of e-commerce services;
  • for direct marketing, including sending newsletters;
  • to improve the quality of service;
  • to ensure the security of customers, employees and premises (video surveillance);
  • for other purposes related to internal administration, such as the processing of “10 motifs” employee data.

What personal data is collected and processed?

10 motifs collects and processes the following categories of personal data:

  • key data necessary for the above-mentioned purposes: first name, last name, contact details, etc.;
  • data necessary for the provision of services or goods: order data, payment information, payment-related data, etc.;
  • data on the use of services, such as the number of services used, data collected through cookies or other similar technologies, etc..;
  • video data captured by 10 motifs' video surveillance equipment when you visit 10 motifs' stores or administrative offices.
  • other data that is collected on the basis of your consent and is detailed at the time your consent is sought.

On what legal grounds can your personal data be collected?

10 motifs can only collect your personal data on the basis of lawful processing, in accordance with legal regulations. This is the legal basis for entering into and performing a contract when you enter into a supply contract or other contract with 10 motifs. The legitimate interests of 10 motifs may also be the basis for data processing, for example when 10 motifs sends newsletters and reports on goods or services, manages and/or collects debts. Your consent is another basis on which 10 motifs may process personal data (for example, through direct marketing with personalized offers based on individual customer analysis or otherwise). 10 motifs may also process your personal data in the fulfillment of legal obligations (to comply with regulatory requirements and to provide responses to lawful requests by the state and municipalities, etc.) or on other grounds established by legal regulations.

How long is your data stored?

10 motifs will retain your personal data for no longer than is necessary for the purposes for which the data is processed or as required by law, provided that a longer retention period is specified. Personal data will generally be kept for as long as justified claims can arise from the contractual relationship or as necessary for the realization and protection of 10 motifs' legitimate interests. Unnecessary personal data is destroyed.

When processing personal data, 10 motifs may classify you as a certain category of customer, but only in relation to offers, so that 10 motifs can make personalized offers, adapt content to the user's interests and notify you about products and services.

10 motifs imasi visų galimų priemonių užtikrinti, kad asmens duomenys būtų tvarkomi tiksliai, sąžiningai ir teisėtai, kad jie būtų tvarkomi tik nustatytais tikslais, griežtai laikantis teisės aktuose nustatytų aiškių ir skaidrių asmens duomenų tvarkymo reikalavimų.

To whom does 10 motifs provide or may provide personal data?

  • 10 motifs may provide such data to data administrators who perform certain work and services for 10 motifs (information technology companies that process data to enable the creation, development and maintenance of information systems; companies that provide customer mailings, security and other services);
  • companies that manage consolidated debtor cases or manage debt;
  • to courts, law enforcement agencies, or public authorities to the extent that such provision is required by law;
  • to other persons with your consent, if such consent is obtained in a particular case.


In administering the website and troubleshooting the 10 motifs server, we may use the IP addresses of visitors' computers. An IP address is a unique code that identifies a computer on a network. It can be used to identify a visitor and collect various demographic information;

We use cookies to collect service usage data. Information about cookies, types of cookies and their purpose is provided below;

When you register with 10 motifs self-service, we collect basic information necessary to identify the user that you provide when completing the registration form, i.e. first name, last name, email address and phone number.

when you purchase products from 10 motifs online store, we collect data necessary for the correct fulfillment of your order, such as the device and its order data, contact details and relevant records. The data is stored for 5 years from the last time the customer logged into the customer account. We responsibly protect the data collected about visitors to the 10 motifs website against loss, unauthorized use and alteration. The database protecting the data of the visitors of the 10 motifs website is protected against unauthorized access via computer networks.


By entering your email address on the 10 motifs website, you can subscribe to our newsletter, which will be the first to know about special offers and news from 10 motifs. Once you enter your email address and subscribe to the newsletter, we will send you a confirmation email link.

When you sign up for the newsletter, 10 motifs will use your email address with your consent, which you can revoke at any time. We may share your email address with third parties who provide specialized services just to send you the newsletter.

By sending a newsletter, 10 motifs may collect statistics about your behavior, such as whether you opened the email, what links you clicked.

We will process your email address for the newsletter until you unsubscribe from receiving 10 motifs offers. You can unsubscribe from the 10 motifs newsletter by clicking the appropriate link at the bottom of the newsletter or by other means as set out in this policy.


What is a cookie?

A cookie is a small text file that a website stores on your computer or mobile device browser when you visit it. The next time you visit the website, this file may be scanned so that the website can recognize your computer or mobile device.

What do we use cookies for?

The information collected through cookies provides you with a more comfortable browsing experience, provides you with attractive offers and allows us to learn more about our users' behavior, analyze trends and improve our website, customer service and the services provided by 10 motifs.

To facilitate the use of the site, necessary cookies activate key functions such as page navigation and access to secure areas of the site. Without these cookies, the site will not function properly.